Louise has worked for the NHS since 2005, initially in a GP Practice as a Medical Receptionist then moving to Hanley Health and Wellbeing centre in 2011, under the organisation of Care UK. Louise assisted with the running of two services from Hanley; a GP practice and a walk-in-centre both open 365 days of the year. The GP Practice closed and the walk-in service transferred to North Staffordshire GP Federation in July 2017. Louise transferred to the GP Federation at the same time as Service Manager. From then onwards, she has managed and supported the day-to-day running of multiple services, including the walk-in centre and Extended Access service.