Our Services

Hanley Walk-In Service

We currently operate a Primary Care Walk in Service from our premises in Stafford Street, Hanley, Stoke on Trent.  This service is open 8am to 8pm daily, 365 days per year.

To access this service visit us at:  69-71 Stafford Street, Hanley, Stoke on Trent, ST1 1LW (opposite TK Maxx), or call  01782 987585 for more information. 

Please note that as this is a walk in service, we do not operate appointments and waiting times can sometimes be quite long.   Unless there is an emergency where life is in danger, patients are seen in the order that they arrive.

Extended Access Service – Evening and Weekend GP Appointments

The North Staffordshire GP Federation is pleased to offer Extended Access to GP appointments for the North Staffordshire area on behalf of our members.

From 1st September 2018 we have been operating evening and weekend, pre-bookable GP appointments for patients across the area from the following locations:

  • Hanley Primary Care Access Centre, Stafford Street, Hanley, ST1 1LW
  • Haywood Hospital, High Lane, Stoke-on-Trent, ST6 7AG
  • Bradwell Community Hospital, Talke Road, Chesterton, ST5 7NJ
  • Longton Cottage Hospital, Upper Belgrave Road, Stoke-On-Trent, ST3 4QX
  • Leek Moorlands Hospital, Ashbourne Road , Leek, ST13 5BQ 

For Patients:

Appointments are available by contacting your own GP and run from 4pm to 8pm, Monday to Friday and 9am to 4pm on Saturdays (times at some hubs vary).

Please click on the links below for more information about each hub.  Any other questions or to make an appointment, should be done by contacting your GP Practice.

For Practices:

Please find below leaflets relating to each hub that you can distribute to your patients when booking them an appointment at the hub, please also ensure that these are available in your reception area.  In addition, NHS England has produced a number of useful resources, here:


If you have any queries regarding the Extended Access service please forward these in the first instance to Louise Screen, Service Manager, Louise.screen@northstaffs.nhs.uk who will then ensure your query is forwarded to the most appropriate person.

Bradwell primary care access Hub leaflet v2

Haywood primary care access Hub leaflet V2

Leek Moorlands primary care access Hub leaflet v2

Longton primary care access Hub leaflet v2


If you would like to submit a complaint or were unhappy with any of our services and want to discuss this further, please email Lisa Dulson, Quality and Governance Manager at Lisa.Dulson@northstaffs.nhs.uk.

If you have any concerns or complaints regarding these services, please see our Complaints Leaflet below for further information and guidance.

Complaints Leaflet

Your Privacy

Please find our Privacy Advice for Patients in the Patient Privacy Notice leaflet