Extended Access Service

The North Staffordshire GP Federation is pleased to offer Extended Access to GP appointments for the North Staffordshire area on behalf of our member practices.

From 1st September 2018 we have been operating evening and weekend, pre-bookable GP appointments for patients across the area from the following locations:

  • Hanley Primary Care Access Centre, Stafford Street, Hanley, ST1 1LW
  • Haywood Hospital, High Lane, Stoke-on-Trent, ST6 7AG
  • Bradwell Community Hospital, Talke Road, Chesterton, ST5 7NJ
  • Longton Cottage Hospital, Upper Belgrave Road, Stoke-On-Trent, ST3 4QX
  • Leek Moorlands Hospital, Ashbourne Road , Leek, ST13 5BQ

In a typical month we can offer over 5,000 GP appointments which is over 60,000 additional GP appointments available each year across North Staffordshire.

Satisfaction with our Extended Access Service (correct at April 2020)

All patients who attend an appointment are asked to complete a satisfaction survey.  To date we have received over 1,300 surveys relating to our Extended Access Service.  The results as at April 2020 are below:

Information For Patients:

Appointments are available by contacting your own GP and run from 4pm to 8pm, Monday to Friday and 9am to 4pm on Saturdays (times at some hubs vary).

Please click on the links below for more information about each hub.  Any other questions or to make an appointment, should be done by contacting your GP Practice.

Information for our Member GP Practices:

Please find below leaflets relating to each hub that you can distribute to your patients when booking them an appointment at the hub, please also ensure that these are available in your reception area.

In addition, NHS England has produced a number of useful resources, on their website.

If you have any queries regarding the Extended Access service please forward these in the first instance to Louise Screen, Service Manager, Louise.screen@northstaffs.nhs.uk  who will then ensure your query is forwarded to the most appropriate person.

Haywood Primary Care Access Hub Information Leaflet
Longton Primary Care Access Hub Information Leaflet
Leek Moorlands Primary Care Access Hub Information Leaflet
Bradwell Primary Care Access Hub Information Leaflet

Our Response to COVID-19

Our Extended Access GP appointments are still being delivered despite the challenges of the COVID-19 outbreak, however, you will be triaged by a telephone appointment initially.  If it is felt that you require a face to face GP appointment, we will make the necessary arrangements.

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